Learning from Experience: Communication
In a previous life, I worked as an implementation manager. My role was part client liaison, part compliance and process specialist, and part educator. I would work with new clients to translate the details of their inner workings into clear and measurable rules that The Company could use to administer their business. Even though the business stayed the same, the language was always different. There was a perpetual process of learning, unlearning, and relearning definitions as they applied to each new client. Not only did I have to learn these new languages, but I had to understand them with enough detail to accurately and effectively relay them to other parties- be that technology partners needing to set up systems or customer service partners managing the day-to-day relationship. It was challenging and I love a challenge. However, there were many times when our teams had to engage in long and detailed conversations, which sometimes resulted in a total rework of information ...
